CyberGuardian XDR — Version 2.0

User Guide

Business / Professional Plan · Up to 10 devices · Follow all 11 steps in order for complete protection.

📄 Download Guide BG📄 Download Guide EN

Product Overview

📄 Product Overview BG📄 Product Overview EN

For organizations with 10+ devices and an IT administrator, a specialized deployment guide is available upon request. Contact us: support@cyberguardian.bg

Before You Begin

System Requirements

🖥️
Operating System
Windows 10 / 11 (64-bit)
⚡
Processor
Dual-core 2.0 GHz+
💾
RAM
4 GB+
💿
Free Disk Space
500 MB+
🌐
Internet
Required for activation
👤
Permissions
Administrator
⚠️

Microsoft WebView2 is required. The installer installs it automatically if not already present.

Installation

11 Steps to Full Protection

STEP 01
⬇️

Download the Installer

Go to cyberguardian.bg, click Download and save the CyberGuardian XDR installer (.exe file) to your Desktop. Only download from the official website.

⚠️Only download from the official website cyberguardian.bg.
STEP 02
💿

Installation

Right-click the file → Run as administrator. If Windows shows a SmartScreen warning → click More info → Run anyway. Follow the installer steps (1–2 minutes).

⚠️You must run as administrator. Without admin rights installation will fail.
STEP 03
🔑

License Activation

On first launch the activation window opens. Enter your license key (format: CG-XXXX-XXXX-XXXX-XXXX-XXXXXXXX) and click Activate License. The Dashboard loads on success.

ℹ️Can't find your key? Check Spam/Junk folder or contact support@cyberguardian.bg
STEP 04
⚙️

Settings

Open Settings from the left menu. Fill in your organization details. Add your email account for scanning (Gmail/Outlook/Yahoo) using an App Password — not your main password.

STEP 05
🛡️

Windows Service — Most Critical Step

Open Process Protection → click Install Service → approve UAC → click Start Service. You must see ✅ Service Installed and ✅ Service Running. Also enable Self-Healing and Maximum Protection.

⚠️Without Service the machine does NOT appear in Managed Devices and is NOT fully protected.
STEP 06
🚫

Enable Blocking

Open Detection Overview → click Enable Blocking. Status must become Blocking: Active ✅. Without this the system only detects threats but does not block them.

STEP 07
⚡

Real-Time Protection

Open Protection → click Protection Status to activate monitoring. Select Sensitivity Profile: Medium is recommended for most organizations.

STEP 08
🔍

Initial Scan

Open Scan → run Quick Scan (~2 min) → Standard Scan (~10 min) → Deep Scan (~30+ min). Run Deep Scan outside business hours — it does not significantly impact performance.

STEP 09
📋

File Integrity Monitoring

Open Integrity → click Generate Manifest (creates SHA-256 checksums) → click Verify All Files. Status must show HEALTHY ✅.

STEP 10
🔒

Tamper Protection

Open Tamper Protection → Start Watchdog → Verify → Config → Enable Protection. Status must show System Protected (green) ✅.

STEP 11
🪤

Honeypots

Open Honeypots from the left menu. You will see 9 active honeypot traps showing "Live". The traps run automatically — no setup required. Optionally click "Verify traps" to confirm all are active.

Final Verification

Is everything set up correctly?

Dashboard shows the live status cards
Protection status is Active
Service Installed and Service Running are active
Enable Blocking is active
Integrity status is HEALTHY
Tamper Protection shows System Protected
All 9 Honeypots are active
Email account added in Settings
Quick Scan, Standard Scan and Deep Scan completed
✅Congratulations! The machine is fully protected by CyberGuardian XDR.
FAQ

Frequently Asked Questions

Q: A machine shows Offline but it is powered on. What should I do?
A: Go to Process Protection → check Service Running. If not active → click Start Service. Wait 2 minutes and check Managed Devices.
Q: I see a threat but I'm not sure if it's real.
A: Click ⚠️ and check the FP Risk indicator. Above 50% = likely false positive. Below 20% = real threat. If in doubt contact us.
Q: How do I add a new machine?
A: Install CyberGuardian XDR on the new machine with your license key and complete all 11 steps. If the device limit is reached contact us for an upgrade.
Q: How do I remove a machine from the license?
A: Managed Devices → find the machine → click Remove. This frees up one license slot.
Q: I'm getting many false positives. What should I do?
A: FP Control → add legitimate programs to Trusted Processes. You may also lower Sensitivity Profile from High to Medium in the Protection page.
Contact & Support

Need help?

📧 support@cyberguardian.bg

🌐 cyberguardian.bg

Monday – Friday, 09:00 – 18:00 EET. Critical incidents: response within 2 hours.

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